Editor's Note
A new blog post featured in the Joint Commission’s "High Reliability Healthcare" examines four essential steps for developing a reporting culture and why they are important.
The steps are:
- Establish trust: Leaders should help create personal responsibility by establishing clear performance expectations for employees in an environment where there is no fear of negative consequences for reporting mistakes.
- Encourage reporting: Staff need to know that leadership wants to hear from them, and they need guidance on what can and should be reported.
- Eliminate fear of punishment: Because employees won’t make a report if they think they will be punished, it’s important to reinforce the idea that reporting allows an organization to learn from mistakes and make improvements.
- Examine errors, close calls, and unsafe conditions: All reports should be investigated, and it’s invaluable to harvest the data and use it to prevent future errors.
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