Randy Heiser, MA, BA, closed out our final OR Business Management Summit in February with a dazzlingly forward-looking and enjoyable talk. Now we’re bringing his insight to the entire Periop Leader Week community.
We’re excited and proud to announce that Mr. Heiser, president of Sullivan Healthcare Consulting, will be our Closing Keynote speaker at Periop Leader Week, to be held October 4 to 7 at the Savannah Convention Center in Savannah, Ga. (Register for Periop Leader Week today using code PLNVIP to save 15%!)
Mr. Heiser’s closing keynote address, The future of surgery is not something that happens to us. It is something we design, will take place on Wednesday, Oct. 7, from 1:30 to 2:15 pm.
Randy Heiser, MA, BA, President, Sullivan Healthcare Consulting
During his energetic, fun and insightful talk, he will envision for the assembled perioperative leadership community his vision of the future of OR operations, from managing surgical services to engineering high-performance surgical ecosystems. He will describe the operating model of tomorrow’s ORs, and lay out eight strategic options that perioperative leaders must consider as the industry moves into the late 2020s and early 2030s.
He’ll also envision the skill sets that will be required of the most effective OR leaders 10 years from now, explain why patient safety and the patient experience will remain keys to success, and leave leaders with three questions they should ask themselves as they work toward a better perioperative future.
Mr. Heiser’s informative, uplifting and interactive keynote will be the perfect sign-off for Periop Leader Week 2026!
Join us at Periop Leader Week to access this session and dozens of others designed to help you grow as a perioperative leader. Register today using code PLNVIP to save 15%!
Perioperative performance expert and surgical operations innovator Randy Heiser possesses over 35 years of healthcare consulting experience, with more than 30 of those focused exclusively on perioperative services. As President of Sullivan Healthcare Consulting, he leads a team dedicated to helping hospitals and health systems improve surgical performance, maximize resource use, and deliver better patient care.
Randy has directed more than 1,200 surgical operational improvement projects—and participated in an additional 350 across a wide range of settings, spanning small community hospitals, freestanding ambulatory surgery centers, prestigious university hospitals, and complex international health systems in Canada, the UK, Europe, Latin America, and Asia. His work has led to transformative improvements in both hospital-based and outpatient surgical settings.
A recognized industry leader in surgical benchmarking, Randy is considered one of North America’s foremost experts in surgical scheduling optimization, benchmarking surgical performance, OR governance and management systems. He played a leading role in developing the Surgery Benchmark Program, now used by over 280 hospitals in the U.S., and spearheaded the launch of the Canadian Surgery Benchmark Program, adopted by hospitals across seven provinces. He has also contributed to the design of multiple proprietary OR scheduling systems used across North America—tools that have helped hospitals streamline access, improve case throughput, and reduce surgical delays.
His consulting engagements consistently lead to improved access and scheduling accuracy, reduction in cost per case, increased market share for surgical services, better relationships with surgeons and anesthesiologists, waitlist management implementation, enhanced anesthesiology resource utilization, greater standardization across surgeons and facilities, more efficient use of existing OR capacity
Through his data-driven approach to operational redesign, Randy combines deep operational knowledge with rigorous data analysis. His focus on benchmarking and comparative performance metrics ensures clients can track progress, prioritize investments, and sustain long-term improvements. He has supported redesign and reengineering efforts across multiple clinical departments and possesses a keen understanding of how to optimize quality while managing scarce resources.
Join us at Periop Leader Week to access this session and dozens of others designed to help you grow as a perioperative leader. Register today using code PLNVIP to save 15%!
